First things first, calm down. An old referee used to tell anyone who would listen to him this one thing, once a floorball coach begins to yell, the discussion is over. Take his advice, speak slowly and speak softly. When conflict occurs, your best bet is to remain calm, remain logical, and speak your piece. Listen to what the other party is saying and take it seriously, and most of all, understand that you will not win most of the time, and it should not be the main purpose.
So, conflict happens, so now what? Well, smart floorball coaches understand that in conflict, there is opportunity. During a conflict, the way you act will determine the ground rules for the next dispute. For instance, if during a floorball practice the head coach yells back at a frustrated player, there is a good chance that this player will shut down and stop dealing with this coach. On the other hand, if the coach remains calm, speaks his mind, and deals honestly with the floorball player, the coach will open lines for future communication.
So remember to calm down, conflict isn’t necessarily a bad thing. In conflict, there is an opportunity to exchange points of view. Conflict can be viewed as a chance to learn another point of view. And besides all that, no one wins them all.